Information Systems & Operations Management
Approved course information last updated: 2 years, 3 months ago
Pre-requisites: ISOM 210 ISOM 220
Requisite To: None
Lab Session:
Quality management aims to ensure the consistency of the organization's operations and products, either goods or services. This course provides an in-depth walkthrough of a quality improvement cycle. The aim of this course is to provide students with the skills and knowledge required to lead a successful quality improvement project. This is an operations and supply chain management (oscm) major class required for all oscm major students at the college of business administration.
- 1. define quality management and explain why it is important to an organization.
- 2. recognize the ethical implications of quality.
- 3. describe various quality management frameworks and philosophies (i.e., tqm, lean management, tps, jit, spc, six sigma) and show how to use them to improve firm's productivity and performance.
- 4. use statistical process control (spc) techniques and computer tools to monitor and analyze a process.
- 5. describe and implement a quality improvement project.
- 6. analyze case studies to make quality management-related data driven decisions and conclusion, write case study reports, and participate in case study discussions.