410 Quality & Productivity Management

Information Systems & Operations Management

Approved course information last updated: 2 years, 2 months ago

Pre-requisites: ISOM 210 ISOM 220

Requisite To: None

Lab Session:

Course Description

Quality management aims to ensure the consistency of the organization's operations and products, either goods or services. This course provides an in-depth walkthrough of a quality improvement cycle. The aim of this course is to provide students with the skills and knowledge required to lead a successful quality improvement project. This is an operations and supply chain management (oscm) major class required for all oscm major students at the college of business administration.

Course Learning Objectives (CLOs)
  • 1. define quality management and explain why it is important to an organization.
  • 2. recognize the ethical implications of quality.
  • 3. describe various quality management frameworks and philosophies (i.e., tqm, lean management, tps, jit, spc, six sigma) and show how to use them to improve firm's productivity and performance.
  • 4. use statistical process control (spc) techniques and computer tools to monitor and analyze a process.
  • 5. describe and implement a quality improvement project.
  • 6. analyze case studies to make quality management-related data driven decisions and conclusion, write case study reports, and participate in case study discussions.
Syllabus History
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